FREQUENTLY ASKED QUESTIONS

After you clear customs, look for your chauffeur at the arrival area who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number.

Yes, we monitor all flights so we will do our best to arrive early.

1. Once your reservation is confirmed, one of our agents will send you practical information via WhatsApp or email, including your driver's details 24 hours before your departure.
2. Your driver will send you a WhatsApp message or SMS to introduce himself and inform you that he is waiting for you at the arrivals area corresponding to your flight.
3. Your chauffeur, dressed in a dark suit, will be holding a personalized name board with your name or your company's name.
4. He will assist you with your luggage and guide you to the vehicle parked in close proximity to the terminal exit.
5. Your driver will safely and comfortably drive you to the designated drop-off address.

We monitor the arrival of your flight, and we are flexible in accommodating any potential delays. We provide 60 minutes of complimentary waiting time for commercial flights and 30 minutes for private jet flights once the flight has landed. Beyond these delays, we charge in increments of 30 minutes. The charges are based on the hourly rate of hourly service depending on the chosen vehicle.

Our vehicles are equipped to accommodate a specific number of pieces of luggage. If the number of luggage exceeds the quantity provided during the reservation, an additional vehicle may be required. For safety reasons, all luggage must be placed in the trunk of the vehicle and not on the seats. This ensures both the safety of the passengers and compliance with transportation regulations.

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But always check this with your airline.

Certainly! You can modify your itinerary during the transfer. Any additional stops that are not on the initial route will incur additional charge based on the kilometers and duration of the detour. In the case of extended stops, we charge in increments of 30 minutes based on the hourly rate of hourly service and the chosen vehicle. Please communicate any changes or additional stops to us, and we will assist you with the necessary arrangements and provide information on any associated charges.